Refund policy
Solent Vintage Wholesale is a trading name of Solent Vintage Limited, registered in England & Wales, Company No. 17193014.
1. Nature of the goods
All items we sell are pre-owned vintage / second-hand clothing. Signs of prior use and age consistent with the stated grade are normal and are not defects. Unless a listing states otherwise, bundles and bales are mixed assortments with no guaranteed size, brand or style distribution.
Product listings state a grade or grade breakdown (for example "Grade A/B"). The grade definitions in our Terms of Service, together with the grading tolerance below, form part of the product description.
2. Grading tolerance (human assessment variance)
Grading vintage clothing involves human assessment, and pre-owned garments vary widely. Unless otherwise stated on the product listing, the grade allocation of a bundle or bale may vary by up to 15 percentage points from the stated breakdown due to unavoidable manual sorting variance. This tolerance applies across all grades and is commercially standard for bulk vintage goods.
- Grade A standard: Grade A represents our highest resale-standard selection for used/vintage goods. Items are expected to be commercially saleable after routine care (for example washing or steaming). Due to the pre-owned nature of the goods and bulk sorting, minor issues and natural variation may occur within the stated tolerance.
- Grade B within Grade A bundles: Where a bundle's allocation includes Grade B items within the stated breakdown or tolerance, this is not a defect. Grade B items may include older styles, vintage models, or stock with visible wear characteristics, and remain commercially useful for many resale markets.
Items that fall within the stated grade characteristics and within this tolerance are as described, and do not qualify as faults for the purposes of refunds or returns.
3. Condition on arrival — what is not a fault
Items are supplied unwashed unless stated otherwise. Residual marks, odours, dust, creases and compression from packing and transit are normal for bulk vintage and are not faults. The following are also not faults: subjective dissatisfaction, resale performance, and style, era or personal preference.
If you intend to make a claim, please keep the affected items unwashed and unaltered — washing or altering items before a claim is agreed may mean we cannot accept it.
4. Something materially wrong? (our 48-hour promise)
If your order is materially not as described — wrong items, missing items or quantity discrepancies, or condition materially outside the stated grades beyond the tolerance in section 2 — contact us via our within 48 hours of delivery and we will refund, replace or credit — no quibbles.
We accept not-as-described claims for up to 14 days from delivery (matching our returns window) — the 48-hour promise above is simply our fastest, no-questions-asked lane, so report issues as soon as you find them.
Please include:
- your order number;
- a short written description of the issue and the quantity affected;
- clear, unedited photographs showing the items and the issue (we may also ask for photos of the packaging).
Refunds and credits apply to the affected items, not the whole order, unless the whole order is affected.
5. Returns process
- All returns need our written go-ahead first — contact us before sending anything back, and we will confirm the return address and reference to include. Unauthorised returns may be refused.
- Return postage is at your cost unless we agree otherwise (for example where we sent the wrong goods). We recommend a tracked service with proof of postage — returned goods are your responsibility until they reach us.
- Approved refunds are made to your original payment method within 14 days of us receiving the goods back (or of you providing evidence of return).
6. Change of mind — consumers
If you are buying as a consumer (not for business purposes), you have the right under the Consumer Contracts Regulations 2013 to cancel your order within 14 days of receiving it, without giving a reason, and a further 14 days to return the goods.
- Tell us you wish to cancel via our within 14 days of delivery.
- Goods must be returned unused, unwashed and in the condition you received them. You pay return postage; we will provide the return address when you contact us.
- We will refund you (including standard outbound delivery, where required by law) within 14 days of receiving the goods back or of you providing evidence of return, using your original payment method. We may reduce the refund to reflect any diminished value caused by unnecessary handling.
7. Business customers
If you are buying for business purposes (for example, buying stock for resale), the consumer cancellation right in section 6 does not apply. All customers may cancel unfulfilled orders within 24 hours of ordering (via your account or our ); after that, business orders cannot be cancelled once dispatch preparation has begun. The 48-hour not-as-described promise in section 4 applies to all customers, business and consumer alike.
8. Payment disputes
Please follow the process in this policy before raising a chargeback or payment dispute — it is almost always faster, and it gives us the chance to put things right. Disputes raised without contacting us first may be challenged with the evidence above.
9. Statutory rights
Nothing in this policy affects your statutory rights, including your rights under the Consumer Rights Act 2015 in respect of goods that are faulty or not as described. This policy operates alongside, and does not exclude, any rights that cannot lawfully be excluded.